Details

Last Funding Type

Series B

Last Funding Money Raised

$25M

Industries

Artificial Intelligence,Customer Service,Internet,Service Industry,Software

Founded date

Jan 1, 1999

Number Of Employee

11 - 50

Operating Status

Active

Maximize your return on self-service system investments

iPhrase® Technologies, Inc. is the leading provider of self-service search and navigation software for mission-critical applications. Their One Step™ platform simplifies access to all your high-value information. Through a unique combination of technologies, including natural language processing, multi-source retrieval, dynamic presentation, and in-depth analytics, One Step delivers an online search and navigation experience that is second to none.

With One Step, your customers and employees will see a clear difference—with superior relevancy and usability in search results that leverage all your product, service, and information assets. Whether in data, documents, or applications, One Step covers all your information resources.

With One Step, you will see a far better return on your technology investments with a self-service search solution that supports and works with your existing systems. The business results are clear—increased revenue, decreased costs, improved customer satisfaction, and increased productivity.

Their goal is simple—they want to help you deliver an online experience that equals that found in person or through higher-cost channels, such as e-mail, chat, and phone.

iPhrase is proud to deliver a powerful ROI for critical applications at such leading companies as Charles Schwab & Co., Neiman Marcus, LexisNexis and TD Waterhouse.

Their investors include Charles River Ventures, Greylock, Reed Elsevier Ventures, Sequoia Capital, TD Capital Technology Ventures, and Bain Capital. Founded by former MIT researchers and business leaders, iPhrase has offices in Cambridge, MA and San Mateo, CA.