Overview

Gender

male

Chris Beaven leads a team of High Touch Customer Success Managers, focused on the Enterprise and Large Enterprise customer segments in the AMER West region. He is responsible for the strategy and execution of the team, ensuring the successful adoption, maturity and growth of Slack across a diverse customer base.

Given the rapid growth of Slack’s business, Chris plays a central role in hiring, training, coaching and developing a world-class team of CSMs. He is also responsible for building processes and systems that enable Slack to operationalize and scale Customer Success best practices. A key part of his role is engaging with customer executives, working to understand their business objectives, serving as a trusted advisor and ensuring they realize business value from their investment in Slack.

Prior to joining Slack in 2017, Chris led the Enterprise Customer Success Team at Gainsight. Before that, he was one of the founding members of the Enterprise Customer Success team at New Relic.