Overview

Gender

male

Global Customer Experience and Sales Executive, known for his expertise in defining Customer Journey strategies and business development initiatives to build, lead, and mobilize teams of professionals on a global scale.

As an experienced and goal-oriented professional, business owners know they can rely on Michael's ability to provide exceptional service, resources, and methods to meet ever-changing objectives and ensure compliance with all regulatory requirements, based on his expertise in the following areas:
- Strategic Planning
- Customer Retention
- Outsourcing
- Call Center (Inside Sales & Customer Support)
- CCaaS and UCaaS Platforms
- Program Management